Resident Engineering
The expertise and flexibility of our resident engineers ensure a smooth production flow and strengthen supplier–customer relationships.
We are your extended arm on site — monitoring quality, resolving issues, and building trust across the supply chain.
Request a Price Quote
Resident Engineering
The expertise and flexibility of our resident engineers ensure a smooth production flow and strengthen supplier–customer relationships.
We are your extended arm on site — monitoring quality, resolving issues, and building trust across the supply chain.
Request a Price Quote
Resident Engineering
We provide support during PPAP or SOP, from analyses to the implementation of corrective actions, ensuring your processes function flawlessly. The activities of a Resident Engineer include comprehensive support in quality and logistics. Our experts are regularly trained and master all necessary methods for performing the following activities:
Contact and Communication Support
Our resident engineers serve as your direct and reliable partner at the end customer’s site. They ensure transparent information flow and actively work on building solid business relationships.
First Contact Person for OEM and Customer
We act as the first point of contact for your end customer or OEM, simplifying communication and taking over demanding local management.
Regular and Accurate Reporting
We ensure regular reporting on the status of all ongoing issues directly at the customer’s site, so you always have a complete overview of the situation.
Timely and Effective Information Flow
We guarantee a timely and effective flow of all important information, thereby preventing delays and errors throughout the entire communication chain.
Escort and Support for Site Visits
We provide full escort and support during visits, which also minimizes the need for your personal trips to the customer.
Building Strong Relationships
We actively work on building and maintaining strong business relationships with the customer for a smoother and long-term stable supply flow.
Parts and Claims Management
Efficient resolution of non-conforming parts and claims is key to minimizing losses. We provide comprehensive claims management from reception to resolution, saving you both time and costs.
Analysis and Return Shipment of NOK (Non-OK) Parts
We perform in-depth analysis, evaluation, and subsequent processing of non-conforming (NOK) parts, including arranging their return shipment.
Sample Receiving and Processing
We fully take over and process samples or spare parts, ensuring their correct documentation and readiness for use.
Processing of Customer Claims
We comprehensively process all customer claims from their reception to the start of sorting actions and the securing of corrective processes.
Material Flow Supervision
We ensure detailed supervision of material flow and the progress of sorting actions, minimizing the risk of errors and delays.
Spare and Sample Parts Warehouse Management
We can take over the management and warehousing of critical spare and sample parts directly at the end customer’s site.
Implementation and Control of Measures
We ensure that implemented corrective actions are effective and permanently improve the quality of your processes. We rigorously monitor their deployment, leading to long-term results.
Implementation and Control of Corrective Actions
We ensure the deployment of defined corrective actions and monitor their application in practice to achieve their maximum effectiveness.
Verification of Deployment and Effectiveness
We rigorously verify the effectiveness and permanent deployment of defined measures, thereby guaranteeing long-term quality improvement.
Deployment of Immediate Corrective Actions
Following agreement with the customer, we are able to immediately deploy corrective actions that acutely resolve detected issues.
Technical Support and Testing
Thanks to deep technical knowledge, our team provides specialized support during key project phases. We are here to help you meet the highest industry standards.
Support for Meisterbock, Cubing, and Laboratory Tests
We provide specialized support for measuring and testing within the scope of Meisterbock, Cubing, and laboratory tests.
Prototype Testing and PPAP Support
We support you with prototype testing and the PPAP process (including parts assessment and adherence to deadlines).
Regular Random Quality Inspection
We ensure a regular random inspection (e.g., twice monthly) which verifies the current quality status of deliveries.
Fitment Tests and Colour Matching
We perform fitment tests, measurement protocols, and ensure Colour Matching processes for final product compliance.
Case Study
In a challenging competitive environment, even a seemingly small issue can lead to significant financial losses and reputational damage. A TIER 1 supplier faced just such a critical situation, dealing with a total of 27 claims from the OEM customer over the course of a year. Each claim represented not only a financial burden but also a risk of relationship deterioration.
Without K-Residents Support
Costly Sorting and Rework Actions::
- All costs associated with the urgent resolution of non-conforming parts directly on the OEM production line.
Financial Chargebacks (Regressions) from the OEM::
- Fines and deductions for delays, poor quality, and other issues that arose on the supplier’s side.
Increased Logistics Costs::
- Additional costs for transportation, handling, and other logistics operations associated with resolving unplanned quality issues.
Total Costs:
350 000 €
With K-Residents Support
Rapid Response::
- Immediate inspection of sample parts and determination of the true causes of the problems, confirming that not all defects were the fault of the supplier. In many cases, defects were caused by logistics or manufacturing on the OEM’s side.
Stabilization of the Situation and Constructive Solutions:
- The Resident Engineer managed to “calm down” the situation at the customer’s site and work on finding constructive and effective solutions that suited both parties.
Supervision and Control:
- Comprehensive supervision of costly sorting and rework operations directly at the OEM facility, ensuring their efficiency and reducing further unplanned expenses.
Supplier Saved
87 500 €
Rapid Response
Constructive Solutions
Cost Control
Ensure the Smoothness of Your Production
With our resident specialists, you gain an on-site guarantee that your processes run flawlessly. Our team is ready to be an extension of your company, ensuring a reliable presence with your customers. Find out how we can help you immediately.