Resident activities

Resident activities
Interim Management
Quality control and rework
Task assignment

We provide basic resident support activities during PPAP and SOP, up to analysis and support when implementing corrective measures.

Our residents have long-term experience in the field of quality, speak foreign languages and receive regular schooling in all methods necessary to perform the following activities:

  • Acceptance of non-conforming parts – analysis of these parts
  • Contact person for OEM or end customer
  • Communication with specialist departments
  • Reporting (1x per month),
  • Timely, effective flow of information to the customer
  • Processing complaints (start of sorting activities etc.)
  • Accompanying visitors
  • Random tests (2x per month) at 1 address
  • Monitoring of material flow
  • Checking the implementation of defined corrective measures and verifying their effectiveness
  • Receipt and processing of sample parts
  • Supervision of sorting activities
  • Processing customers´ complaints and claims
  • Storage of spare parts - reduction of returns from the production line
  • Coordination of sorting activities between the customer and end user
  • Implementation of immediate corrective measures in agreement with the customer
  • Installation tests
  • Meisterbock + Cubing, laboratory tests, measurement protocols, ColourMatching – general support
  • (Meisterbock+Cubing dates, Colour Matching dates only in the presence of the representative/customer)
  • Permanent deployment at the end customer (full-time work for 1 specific customer)

Construction and start-up dates

  • MB/C dates
  • Support in keeping dates in the PPAP phase of the project
  • Assessment of PPAP parts
  • Storage of sample parts, storage of pre-series parts
  • Inspection of the defined improvement process – communication between the customer, OEM, JIT-warehouse
  • Choice between full-time and part-time (at PPAP)